According to European consumer protection, claims for repayment of the purchase price can be asserted within 14 days of receipt of the voucher without giving reasons.

The passenger can withdraw from the agreed event date at any time by email. Withdrawals made up to 3 days prior to the booked appointment are free of charge.

Withdrawals made from 2 days to 24 hours before the agreed date shall incur a cancellation fee in the amount of 50% of the amount of the voucher.

For withdrawals made within 24 hours before the agreed date there shall be no refund granted. Vouchers shall become invalid upon cancellation. This shall also apply to vouchers from sales partners.