According to European consumer protection, claims for repayment of the purchase price can be asserted within 14 days of receipt of the voucher without giving reasons. The passenger can withdraw from the agreed event date at any time by email to Withdrawals up to 3 days before the booked appointment are free of charge. From 2 days to 24 hours before the agreed date, cancellation costs of 50% will be charged. Vouchers and tickets become invalid when canceled and are valid again after receipt of the cancellation payment. It is not possible to refund the remaining purchase price. This also applies to vouchers and tickets from sales partners. For withdrawals within 24 hours, the cancellation costs are 100%.

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